Exchange Policy
We are happy to exchange any unworn item returned in a saleable condition, in its original packaging, and with its receipt, claimed within 7 days of delivery.
Products must be returned in a new condition, with the pricing label secure.
Sale items are not eligible for exchange.
Please note that the product colors may vary slightly due to photographic lighting sources, or your monitor settings. Thus, products are not eligible for exchange for these particular reasons.
Furthermore, please be advised that any additional fabric, or patches included with the product, are mentioned in the product description on the website. Any excess fabric or embellishments utilized during shoots will not be provided with the product unless mentioned in the description.
There is no charge to exchange items for a different size, however, all exchanges are based on stock availability.
Exchange for another item is applicable and any additional cost on top of the item will have to be paid by the customer.
We offer free pick up services for items in case the wrong product is being dispatched to the customer or those have defects.
We do not offer any courier service compensation if the customer sends the item back unless requested by our representative.
The replacement process time due to pickup and delivery can take up to 2 weeks depending upon the availability of the item.
This is requested to our valued customers to strictly follow washing instructions.
We recommend soaking and drying the unstitched fabric so that you know the shrinking is done before you sew the fabric.
We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery.
